Introduction

Managing patient communication can be chaotic—especially when messages are coming in from email, texts, Instagram, Facebook, and even phone calls. Sound familiar?

If you’re constantly toggling between apps or losing track of conversations, it’s time for a better way.

Enter: ADvance Leads’ Unified Inbox

With ADvance Leads, you can keep all your communication in one organized place. That means no more scattered messages, missed replies, or disjointed conversations.

Here’s how it works—and how it can save your team hours every week.

1. One Inbox. Every Channel.

ADvance Leads brings together:

• Text messages (SMS & MMS)
  
• Facebook and Instagram DMs
  
• Email threads
  
• Inbound & outbound calls (with recordings)
  

Everything is stored in a single thread, so you can always see a patient’s full communication history at a glance.

💬 “Wait—when did she ask about pricing?” Just scroll back through the thread—no digging, no guessing.

2. Keep Your Team Aligned

When communication is centralized, your front desk, marketing, and clinical teams are all on the same page. There is no more passing notes or wondering if a message was returned.

With full visibility, your team can respond faster, more accurately, and with a consistent patient experience.

3. Launch Mass Campaigns, Get Direct Replies

Want to send a flash promo for a LASIK discount or dermal filler special?

With ADvance Leads, you can send mass promotional messages via text and email—all from the same platform.

Even better? Patients can reply directly to those messages, and you’ll see their responses right in your inbox. This makes it easy for leads to take action and for your team to follow up quickly.

4. No More Missed Opportunities

A unified inbox isn’t just about being organized—it’s about being responsive. When a patient reaches out, they want answers now, not later.

By consolidating your communications, you can:

• Respond faster
  
• Capture more leads
  
• Deliver better service
  

It’s Time to Simplify Your Workflow

Your team has better things to do than chase down messages or flip between platforms.

With ADvance Leads, your inbox becomes your command center—streamlined, efficient, and built to help you grow.

Want to see how it works? Book a demo today →